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Great products alone are not enough to keep customers loyal. It takes great products and great customer service in order to do so.
60% of Gen Z say they rarely or ever complain to a company when they have a negative digital service experience. Instead, they choose not to do business with that brand anymore.
Tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of the Detroit area can listen live HERE.
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