Jobber Review 2023: Best Home Service CRM?

Jobber Industries Served

Jobber’s comprehensive and user-friendly features have made it stand out in the market, and for good reason—it helps a massive portion of the workforce.

The software is beneficial for a variety of home service industries, such as cleaning, contracting, landscaping, HVAC (and many more).

Each industry can leverage Jobber’s robust features to do the following:

• Manage operations more efficiently
• Enhance customer relations
• Drive business growth

Whether you’re a small startup or an established enterprise, Jobber offers scalable solutions that can adapt to your changing business needs and support your operational demands.

Let’s take a look at some of the industries Jobber serves.

Here are some noteworthy examples:

• Arborist/Tree Care: Jobber helps tree care professionals easily manage their appointments, keep track of client information, and issue invoices.
• Cleaning: Through Jobber, cleaning businesses can efficiently schedule jobs, manage teams, and communicate with clients.
• HVAC: Jobber assists HVAC businesses in streamlining scheduling, dispatching, and invoicing processes, significantly improving operational efficiency.
• Painting: Jobber offers painters a platform to manage their appointments and client information and issue invoices seamlessly.
• Roofing: Roofing companies can leverage Jobber’s automated notifications to update clients, manage appointments, and track job progress.
• Computers & IT: IT service providers can efficiently manage their workflows, customers, and payments via Jobber.
• Home Theater: Jobber facilitates job scheduling, dispatching, and invoicing, making business operations smooth for home theater companies.
• Junk Removal: Junk removal businesses can efficiently plan their pick-ups, manage clients, and issue invoices with Jobber.

What are the Limitations of Jobber?

No software is perfect, and that includes Jobber.

Some limitations of Jobber include the following:

• No free plan – The fact that Jobber doesn’t have a free plan isn’t the biggest limitation; however, it can be a barrier to entry for some businesses. At Small Business Bonfire, we love a good free plan, so we were disappointed to not see one offered by Jobber.
• The basic plan is limited to 1 user – While the basic plan does have its benefits, it’s limited to 1 user—making it unsuitable for businesses with larger teams.
• The Jobber mobile app offers limited features – While it is arguably an important tool, it lacks some great features from the desktop version. For instance, although you can add new clients, you can’t view a list of existing ones. You also are essentially limited to your home dashboard, schedule, and timesheet with the mobile app. If you’re on the go and need to quickly check or update your schedule, the Jobber app is fantastic. If you’re looking for more advanced functionality, you’re out of luck.

Jobber Integrations

Running a business becomes significantly smoother when you are able to incorporate all your favorite tools into one centralized system.

Fortunately, Jobber understands this and offers a ton of fantastic integrations.

The platform’s robust integration capabilities allow you to seamlessly connect with your favorite software, eliminating the need for constant switching between different apps and increasing your productivity.

Jobber integrates with the essential tools you use daily, streamlining your operations and enhancing interoperability.

This holistic approach enables you to create an all-in-one solution tailored to your business needs, making Jobber not just software but an integral part of your home service business.

Jobber integrates with the following platforms:

• QuickBooks
• Mailchimp
• Zapier
• Stripe
• Xero

Here’s the “apps” marketplace to give you a better idea.

In addition to the many native integrations Jobber provides, it also integrates seamlessly with Zapier (which allows for thousands of third-party integrations) for more powerful automated processes.

This opens up even more possibilities to customize your workflow and make Jobber the perfect fit for your business.

How to Get Started with Jobber

Getting started with Jobber was a breeze!

First, we navigated to their homepage, where we were greeted with a color-coded call-to-action (CTA) to sign up for a free trial (which we took advantage of).

Then, we made an account using our Small Business Bonfire email and password.

From there, we selected our priority for using Jobber.

Here’s how it looked (to give you a better idea)

Next, we selected the following info:

• Team size
• Company name
• Estimated annual revenue

Finally, we entered our name and phone number.

And the rest was history! We were taken to the dashboard, where we could create quotes, schedule jobs, and send off invoices with ease!

When it comes to onboarding with Jobber, we’d rate it a 10/10 based on our experience (and how easy it’s been to get our clients up and running on the platform).

Is Jobber Easy to Use?

Yes, Jobber software is incredibly easy to use. Its clean, intuitive user interface makes navigation a breeze, even for those with limited tech skills.

From setting up your account to scheduling tasks, Jobber simplifies every aspect of running a home service business.

Here’s why we believe Jobber is so user-friendly:

• Intuitive Interface: Jobber’s platform is designed to be user-friendly. Its layout and features are straightforward and easy to learn, making it accessible to users of all tech abilities.
• Seamless Scheduling: With Jobber, scheduling and dispatching tasks is simple. You can adjust job details on the go, assign tasks to team members, and view schedules in various formats.
• Automated Invoicing: Jobber automates the invoicing process. You can send invoices via email, and clients can pay directly through the platform.
• Self-Service Client Portal: Jobber’s Client Portal grants clients access to their appointment history, job status, and invoice payments. This reduces the need for constant communication and allows you to focus on other aspects of your business.
• Efficient Client Hub: The Client Hub stores all client information in one place, making it easy to retrieve and update details as needed.
• Helpful Customer Support: If you ever encounter a problem, Jobber’s customer support team is always ready to help. They provide prompt and effective assistance, ensuring you can continue your work without any major hiccups.

In conclusion, Jobber’s user-friendly interface and features make it a fantastic tool for home service businesses, regardless of their tech skills or business size.

Jobber Customer Service Review

Jobber’s customer service is one of its standout features.

They offer support through various channels, including the following:

Additionally, they provide an extensive set of customer service features, such as a library of helpful articles and tutorial videos that we took advantage of throughout our three months of testing.

We reached out to Jobber support (through live chat) with a quick question about Slack integration to test out the response time of their support team.

To our surprise, we received a response within just a few minutes!

The customer service team was friendly and helpful in their response, which gave us an overall positive impression.

We can confidently say that Jobber has excellent customer service with knowledgeable staff to answer your questions.