Housecall Pro Review 2023: Best for Home Service Businesses?

What Industries Does Housecall Pro Serve?

Housecall Pro isn’t limited to one specific industry. In fact, it’s a versatile platform designed to meet the diverse needs of various industries.

Because of its robust suite of features, businesses from a broad spectrum of industries have found Housecall Pro to be a game changer in improving their operations and boosting customer satisfaction.

Here are some of the key industries served by Housecall Pro:

• Plumbing: Plumbing businesses can gain a lot from using Housecall Pro. From scheduling service appointments to dispatching plumbers to different locations, Housecall Pro streamlines the entire process.
• HVAC: Housecall Pro is a boon to HVAC companies. It allows them to manage their service schedule effectively, and its real-time dispatch feature ensures that technicians are always where they need to be.
• Electrical: Electrical contractors can easily organize their work orders and track their job progress with Housecall Pro. Moreover, the estimate feature can help them provide an accurate quote to their customers, reducing any potential disagreements or misunderstandings.
• Cleaning Services: For cleaning services, Housecall Pro allows businesses to easily schedule and manage their cleaning appointments. The recurring payment feature is particularly helpful for cleaning services that operate on a subscription or contract basis.
• Landscaping: Landscaping companies can take advantage of Housecall Pro’s features to streamline their operations. From sending out estimates to invoicing customers, Housecall Pro provides an all-in-one solution for businesses in the landscaping industry.
• Pest Control: Pest control businesses can benefit from Housecall Pro’s robust scheduling and dispatching features. This, coupled with the platform’s invoicing and payment processing capabilities, can greatly improve the efficiency of pest control operations.

What Are the Limitations of Housecall Pro?

No platform is without its flaws, and Housecall Pro is no exception.

These limitations include the following:

• No free plan: While this isn’t the biggest limitation ever, it can be a barrier to entry for smaller businesses just starting out.
• Limited native integrations: Housecall Pro currently only integrates with a handful of applications, which can be limiting if you’re working with multiple software solutions. It’s worth noting that there are some great 3rd-party integrations with Zapier, however.

Housecall Pro Integrations

Housecall Pro is not a standalone software; it integrates seamlessly with several other platforms to enhance functionality and streamline operations.

Here are some noteworthy integrations:

• CHIRP: Integration with CHIRP allows for easy communication and data sharing within a team. It makes team workflow more efficient by allowing for instant chats and progress updates.
• QuickBooks: Housecall Pro’s integration with QuickBooks eliminates double data entry by syncing customer data, invoices, payments, and more between the two platforms. This ensures accuracy and saves time.
• MailChimp: Through its integration with MailChimp, Housecall Pro allows businesses to automate their email marketing campaigns and reach out to a larger audience.
• Zapier: Zapier integration with Housecall Pro automates workflows by connecting the platform with over 2000 other business applications. This opens up endless possibilities for automated tasks and data syncing.

Here’s a screenshot of the app marketplace to give you a better idea.

These integrations, among others, make Housecall Pro a versatile and efficient tool for SMBs across the board.

Plus, Zapier adds a ton of value through 3rd-party integrations.

With Zapier’s extensive library of applications, you can connect Housecall Pro software with almost any platform to automate workflows and eliminate double data entry.

This is a great way to streamline your operations and save time.

How to Get Started with Housecall Pro

Getting started with Housecall Pro was easy and beginner-friendly in our experience!

Let’s walk you through how it went for the SBB team.

First, we navigated to the homepage (shown below).

As you can see, the homepage is well-designed, with a bright blue call-to-action (CTA) button to get started.

We put our email in and did just that!

From there, we filled out a few personal details:

• Name
• Phone number
• Business email

Here’s how it looked to give you a better idea.

After that, we entered our company information, including:

• Company name
• Address
• Phone number
• Business type
• Website URL
• Team size

And that was it! We were taken to a helpful tutorial walkthrough of Housecall Pro (shown below), which we thought was awesome.

Finally, we went through Housecall Pro’s “get started” checklist, which helped us get our account set up and customized.

Overall, onboarding with Housecall Pro was straightforward. We experienced zero issues whatsoever during the process.

Is Housecall Pro Easy to Use?

Housecall Pro’s ease of use is one of the most prominent aspects of the software.

At Small Business Bonfire, we spent over three months testing the platform and never once found it challenging or confusing.

Functionality was intuitive, and the user interface was clean and easy to navigate, even for first-time users.

This ease of use extended to both the mobile app and web version of Housecall Pro, making it a consistent experience across devices.

Many of our clients echoed this sentiment as well. They particularly loved how Housecall Pro made running their businesses simpler through its user-friendly design and easy-to-understand features.

Here are some key points that stood out during our testing period:

• The dashboard is well-organized (even on the go) and provides a quick overview of important business metrics, jobs, and assignments.
• The learning curve is minimal—users typically become familiar with the main functions within an hour.
• The navigation menu and tool icons are thoughtfully placed, making it easy to find what you’re looking for.
• Complex processes like scheduling, billing, customer management, and marketing are simplified through automated tools and straightforward functions.
• The mobile application is as robust and easy to use as the desktop version, allowing businesses to manage operations on the go.

Our takeaway: Housecall Pro’s ease of use is a significant advantage, making it an excellent choice for SMBs in the home services industry.

Whether you’re a novice in digital tools or a seasoned pro, Housecall Pro has a user-friendly design that makes managing your business simpler and more efficient.

Housecall Pro Customer Service Review

In our Housecall Pro review, we also tested their customer service responsiveness.

We chose to reach out to the Housecall Pro team with a simple query: whether or not they offered a native Slack integration.

We clicked on the live chat bubble, typed out our question, and waited.

To our pleasant surprise, we received a response within a mere 5 minutes! This is a testimony to the efficiency of Housecall Pro’s customer support team.

Apart from their rapid response time, here are some other support features that Housecall Pro offers:

• Knowledge base: Housecall Pro has a comprehensive and well-organized knowledge base, making finding the information you need easy. It covers various topics, from guides to in-depth tutorials on specific features.
• Tutorial videos: If you prefer visual guides, Housecall Pro’s library of tutorial videos is a treasure trove. These videos are easy to follow and explain the use of various features in detail, making them a great resource for learning the platform.
• Guided tutorials: For those who need hands-on help, Housecall Pro provides guided tutorials. These tutorials walk you through processes step-by-step, ensuring you understand how to use the platform effectively.

Essentially, Housecall Pro excels in providing multiple resources to support their users, making it easier to get the most out of their platform.

Here’s how our conversation with Housecall Pro support went.