Within the last decade, Chatbots have become increasingly popular and effective tools for providing customer support.
This is why we were excited to test EngageBay’s chatbot feature during our three months of testing.
The good news?
We were impressed with what Service Bay had to offer!
EngageBay Service Bay offers a comprehensive chatbot builder with plenty of features that simplify the customization process.
Let’s go through our creation process.
We started by creating a new bot (shown below).
We could name the bot (Bonfire Bot, in our case) and provide our website URL for the integration process.
From there, we just needed to create some dialogues for the bot. That way, it could respond to customer inquiries. We found this process to be very straightforward and intuitive.
EngageBay provides a range of pre-defined dialogues that we could use and the option to create our own from scratch (which was great).
Here’s a glimpse into our dialogue creation stage of the process.
Once we finalized our dialogues, we simply clicked “Save & Publish,” and our bot was live!
We noticed an immediate increase in customer engagement after integrating our little Bonfire Bot.
Overall, Service Bay provides a comprehensive chatbot builder that’s intuitive and easy to use.
It was great to have our own bot without having to pay for each month of usage, which made it perfect for SMBs and startups with limited budgets.
The icing on the cake was that the entire thing was completely free!
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