What Are the Limitations of Flowlu?
Every great software has a few downsides, and Flowlu is no exception.
While it’s fantastic in most respects, here are a few limitations of Flowlu:
- Limited CRM capabilities – Flowlu offers some great CRM tools that businesses should absolutely take advantage of. However, the majority of sales and marketing-based companies are going to find these features lacking when it comes to things such as A/B testing, web form creation, live chat, and lead prospecting.
- Customer support is limited – While Flowlu offers a lot of helpful videos and articles, their customer service was actually pretty lacking throughout our testing. For starters, we had to navigate several different articles just to figure out how to contact their support team, and even then, we were unable to message them from within the platform. Since Flowlu is a fantastic platform, we were disappointed that they didn’t offer any sort of live chat or phone support.
Flowlu Integrations
When it comes to finding the right tools to manage your business operations, one crucial factor is being able to integrate your favorite platforms.
Luckily, Flowlu offers a few of our favorites, including:
- Slack
- MailChimp
- Calendly
- Telephony
- GitLab
We’ve said it before (and we’ll say it again) Slack is a fantastic tool for communication that we use on a daily basis.
So, we were pretty thrilled to find out that it has native integration with Flowlu. We got started by pairing Slack with Flowlu (shown below) and found it to be seamless!
In addition to Slack, we also set up MailChimp with Flowlu to be able to better manage our email marketing campaigns.
While Flowlu might not have the most variety when it comes to integrations, what they do offer is several powerful options that help streamline business management.
How to Get Started with Flowlu
The onboarding process with Flowlu was fantastic.
First, we navigated to the homepage, where we were greeted with a color-coded call to action (CTA) to sign up for free.
We got started with the free trial by simply clicking the CTA button (and then upgraded during our three months of testing).
From there, we entered our Small Business Bonfire email, and we were in. It really was just that simple. Here’s the layout to give you a better idea.
But that’s just where things got really interesting. We were then taken to an onboarding process (shown below) that essentially walked us through step-by-step how to customize Flowlu to fit our business exactly.
There were a whopping 52 steps to the onboarding process, all with individual steps that guided us through the setup process.
We’ve tested a lot of platforms over the years at Small Business Bonfire, and we can easily say that Flowlu is the most comprehensive and in-depth when it comes to getting started.
Once we were through the 52-step process, we felt like we could teach an entire course on Flowlu!
Is Flowlu Easy to Use?
Throughout our testing, we found Flowlu very easy to use.
There’s definitely a bit of a learning curve to some of the more advanced features like automation or finance management. Still, Flowlu provides some great videos and articles to make it easier.
The onboarding process definitely helps with this process, also.
As we mentioned, it is a 52-step guide that literally walks you through every aspect of Flowlu. Essentially, if you complete the tutorial guide, you should be adapted to the learning curve.
At the end of the day, Flowlu is a powerful platform that can do a lot for your business once you get the hang of it. In terms of overall ease of use, we give it an 8/10.
Does Flowlu Have a Mobile App?
In today’s digital age, having the ability to access your data on the go is a must.
That’s why we are happy to confirm that Flowlu offers a great mobile app—available on both iOS and Android.
The project management app is easy to use with many of the same features as the desktop version, including the following:
- CRM
- Team view
- Project management
- Agile projects
- Finance management
- Email integration
Plus, you can keep track of your tasks on the go with notifications sent directly to your phone.
Here’s our view from mobile to give you a better idea.
Flowlu Customer Service Review
First of all, we have to commend Flowlu on its knowledge base. They have a plethora of articles and tutorial videos that are incredibly helpful.
If you’re new to the software or need a refresher on certain features, then the knowledge base will definitely be your go-to resource.
However, when it came to actually contacting customer service, we found it to be a bit of a challenge.
We sent an email asking about the possibility of integrating Slack with Flowlu, and it took 24 hours to get a response. While that’s not the worst we’ve seen, we were hoping for a quicker turnaround time.
On the bright side, we were able to answer our own question using the knowledge base. So in a way, it’s a testament to how helpful their resources are.
Overall, we think Flowlu’s customer service could use some improvement in terms of responsiveness.
But if you’re willing to do a bit of digging around in the knowledge base, then you’ll likely find the answer to your question without needing to contact customer service anyways.
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