Looking for eCommerce customer service ideas? Since shopping online implies there is no personal interaction with…
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Customer
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CRM systems have come a long way, now they’re not just smarter; they actually get what…
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Small Business Strategies
Zoom’s New AI Companion Capabilities Improve Analytics and Customer Experiences
Zoom’s new AI Companion capabilities are aimed at enhancing connection, productivity, and collaboration across its platform.…
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This article details the specifics of crafting a precise and comprehensive customer service representative job description…
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In the quest to harness the digital landscape for startup growth, we’ve gathered 20 unique insights…
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A customer shouted at my employee. 30 minutes later, the employee had a new sales record.…
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We’ve collected these customer retention statistics for small businesses from a variety of sources. Enjoy the…
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Exceptional customer service remains a pivotal factor in distinguishing successful businesses, regardless of their size or…
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Employee engagement and customer experience (CX) are critical for business success in today’s market. As customer…
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These 20 customer service tips are essential for every brand constantly seeking to attract and retain…